Website Privacy Policy

This website is owned and operated by Mediart Solutions and will be referred to as “we,” “our,” and “us” in this policy. By using this site, you agree to the terms of this Privacy Policy, which explains how we collect, use, and protect your personal information.

We may update this policy from time to time, and any changes will be posted on this page. This policy is in addition to any other terms and conditions on the website. We make no representations about third-party websites that may be linked to or from our site.

Personal Information

We recognise the importance of protecting personal information that can identify an individual. Personal details are collected only when knowingly and voluntarily submitted—such as when you register, make an enquiry, or place an order. We aim to handle all personal information in compliance with applicable Australian privacy laws.

Use of Information

Personal information is used only for the purpose for which it was provided or for directly related secondary purposes, unless otherwise disclosed at the time of collection. Copies of correspondence that contain personal information may be retained for record-keeping and back-up purposes.

Registered Members

Registration is optional but may be required to access certain services. When you register, we may collect details such as your name, email address, physical address, telephone number, and communication preferences. You can review or update your information at any time by logging into your account.

Credit Card Details

Credit card details are used only for payment processing and are not stored after your payment is completed.

Disclosure of Information

Personal information will not be disclosed without your consent unless required or authorised by law, or where disclosure is necessary to protect rights, property, or safety. We may share necessary information with third-party service providers who supply goods or services on our behalf.

Security

We take reasonable steps to protect the security, integrity, and privacy of personal information submitted to us and regularly review our security measures. However, no data transmission over the Internet can be guaranteed to be completely secure. Once we receive your information, we take all reasonable steps to protect it on our systems. Employees and contractors are required to respect the confidentiality of any personal information held by us, but we cannot be held responsible for unauthorised access to your data.

Information Collected from Users

• IP Addresses: Our servers collect IP addresses to help diagnose issues and improve site performance. This information is collected in aggregate and is not personally identifiable.

• Cookies: We use cookies to enhance your experience, improve security, and track site usage. Cookies store session IDs and help monitor single-user access. This aggregate, non-personal data assists in analysing site usage.

Access and Accuracy

We take all reasonable steps to keep your information accurate and up to date. You may contact us at any time to request correction of any inaccurate information.

External Links

Our website contains links to other websites. We are not responsible for the privacy practices or content of those external sites. Before providing personal information to any other site, we recommend reviewing their privacy statements.

Problems or Questions

If you have concerns about how we handle your personal information, please contact us. We take privacy issues seriously and will respond promptly to any queries or complaints.
For more information on privacy rights in Australia, visit the Office of the Australian Information Commissioner

Delivery of Goods

We aim to dispatch all orders within one business day of receiving payment. You will receive an email update as soon as your order has been posted, and you can check the status of your order anytime by logging into your account.

If an item is unexpectedly out of stock, we will notify you—usually by email—and provide an estimated delivery date. If that timeframe isn’t suitable, you may choose to cancel your order or select an alternative product.

Australia Post

At Clayton Firearms we focus on giving you the best overall price. We don’t advertise “free postage” because there’s no such thing—we simply charge what it actually costs us. Postage is calculated using the Australia Post website based on the weight of your order. If we’re able to send it for less, we’ll refund the difference.

Australia Post Parcel Post typically delivers within 1–3 working days to most areas, and up to 6–12 days for very remote locations (rare). If your order takes longer, we will track it on your behalf and keep you updated.

Returns Policy

If you need to return an item, please notify us within 14 days of receiving your order via email or telephone to obtain authorization.

Returns are accepted only when approved in advance. Products must be unopened, in perfect condition, and in their original packaging. You may request an exchange for another item of equal value if preferred.

Shipping costs are non-refundable except when we have sent an incorrect product—in that case, we will cover the cost of re-sending the correct item. We recommend purchasing postage insurance, as we cannot be responsible for returns lost or damaged in transit.

Any damaged or incomplete shipments must be reported within 48 hours of receipt. If a parcel arrives damaged, please file a claim with the carrier immediately and retain all original packaging for inspection.